FAQ

Answer: BRACNet is a Nationwide Internet Service Provider (ISP)
Answer: As a Nationwide ISP BRACNet has support team all over Bangladesh. To reach technical support team please contact in 16577 or 09677111999 anytime. You can also drop a mail at support@bracmail.net.
Answer: BRACNet Maintains the following Service Level Agreement for the corporate clients:
  1. BRACNet guarantees that the Network will be available to the Authorized End User with 98.1% uptime for single link and 99.5% for dual link. "Network Unavailability" consists of the number of minutes that BRACNet Connect service is unusable and unavailable to Authorized End User due to the failure of BRACNet controlled equipment or personnel. Network Unavailability will be calculated on “per location” basis where Authorized End User uses BRACNet's services in multiple locations. In each case, Authorized End User's average bandwidth utilization will not be over 95% to minimize traffic congestion.
  2. BRACNet guarantees Phone support all over the Bangladesh [ 24 / 7 in 365 days]
  3. If it is not possible to solve the problem from remote end, then the support engineer of the First Party will start within One (1) Hour to facilitate the service at the premises of the Authorized End User.
  4. BRACNet Limited will notify End User for any type of schedule maintenance work done by BRACNet or upstream provider (once after receiving notification from upstream provider) before 24-48 hours minimum. BRACNet Limited will notify again as well after the job is done.
  5. BRACNet Limited will also notify by email in case of emergency schedule maintenance/ unwanted circumstances if the prior notification could not be provided.
Answer: The advertised speed typically is for wired access. Wireless introduces all kinds of obstacles, first, different standards, 802.11b is the slowest, 802.11ax is the fastest. To get the highest speeds, your devices all need to have newer gear that supports the higher speeds, otherwise they'll use slower speeds. There are other factors to consider:
  • Multiple devices -wireless is a shared medium. If you have even one device that is running 802.11b, it slows down every single device in the 2.4GHz band down to 802.11b speeds
  • Interference - The 2.4GHz band has lots of interferers: fluorescent lights, microwaves, baby monitors, etc. The 5Ghz band is better, but has more distance limits.
  • Interference, Part Deux - Live in an apartment? You're fighting every other wireless router within 50 yards, as you are all competing over the same few channels. This is more of an issue with 2.4GHz band.
Answer: Contract signing is for corporate users, to maintain Service Level Agreement (SLA).
Answer: Yes, for Home User the installation charge is BDT 1000. For corporate users it depends on several factors.
Answer: Any downtime beyond 12 hr./month is given discount on prorated basis of monthly billed amount of that location. The Downtime calculation doesn't include the downtime for FORCE MAJURE.
Answer: The service is unlimited.
Answer: BRACNet guarantees Phone support all over the Bangladesh [ 24 / 7 in 365 days]. If it is not possible to solve the problem from remote end, then the support engineer of the First Party will start within One (1) Hour to facilitate the service at the premises of the Authorized End User.
To reach technical support team please contact in 16577 or 09677111999 anytime. You can also drop a mail at support@bracmail.net.
Answer: To reach technical support team please contact in 16577 or 09677111999 anytime. You can also drop a mail at support@bracmail.net.
Answer: Please drop a mail at support@bracmail.net.
Answer: To reach billing support team please contact in 16577 or 09677111999 anytime. You can also drop a mail at support@bracmail.net. or revenueassurance@bracmail.net.
Answer: Yes, you can drop an email at support@bracmail.net.
Answer: Please drop a mail at support@bracmail.net.
Answer: Yes, you can make payment via mobile banking or bKash.
To get more information please contact us via 16577 or 09677111999. You can also drop an email at support@bracmail.net.
Answer: Yes, you can pay bill via bKash.
To get more information please contact us via 16577 or 09677111999. You can also drop an email at support@bracmail.net.
Answer: Please drop an email at support@bracmail.net. or contact us via 16577 or 09677111999.
Answer: We have more than 3000+ corporate clients all over Bangladesh. Some of the mentionable are: Janata Bank (800+ Branches), BRAC (2700+ Branches), Bangladesh Police, and many more. Visit www.bracnet.net for further information.