FAQ

What type of ISP is BRACNet?

Is your support based in Dhaka? Can I easily reach tech support to help with my issues?

Do you have a Service Level Agreement (SLA)?

Are speeds guaranteed?

Do I have to sign a contract?

Is there any installation cost?

Is there any compensation policy for poor service?

Is the service unlimited, or is there a limit on the monthly usage?

Is technical support available online, on the phone, on email, or a combination of these?

I can't access my internet. How do I contact support center?

I called your customer service hot line and I am in queue for a long time. How can I reach you?

There is a problem with my billing. How do I contact billing department?

I want to change my Email Address, Mobile Number and Other Relative Information. Is it possible?

I want to suspend my connection for few month, is it possible?

Is there any online payment system?

Can I pay bill through bKash?

I already paid my bill but still it's showing Due. Why?

Who are your major clients?