Frequently Asked Questions

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Question: I am connected by fiber connection, but I am not getting proper service. What is happening with me here?
Answer: Please look at the lights of your media converter (MC) and match with the below cases, which one conforms your MC’s status.


Case 1: Media Converter (MC)



If the status of MC’s lights is similar to case 1, then following points can be your problems

  • UTP cable is not connected properly to you PC/Switch/Router
  • Connector to you PC/Switch/Router can be damaged

Recommendation:

  • Please check your UTP cable to ensure the proper connection to your device/devices.
  • Please check the connector is fine or not.



Case 2: Media Converter (MC)




 

 

 

 

 

 

 

 

If the status of MC’s lights is similar to case 2, then following points can be your problem

  • Fiber cut can be the problem

1. Can be patch code problem
2. Fiber burning can be the problem

Recommendation:

  • If so, please let our support know for the solution.

 

Case 3: Media Converter (MC)



If the status of MC’s lights is similar to case 3, then following points can be your problems

  • Fiber can be bent somewhere


Recommendation:

  • Please try to do possible checking indoor and outdoor where cable is bundled as well as lying.




Case 4: Media Converter (MC)

 

 

 

 

 

 

 

If the status of MC’s lights is similar to case 4, then following points can be your problems

  • Power cable can be damaged
  • Power cable might not be properly plug in
  • Socket connected to the adapter can be out of order
  • Internal power problem can be the reason

Recommendation:
•    Please try to check the power cable/socket/adapter, if it is not workable than change is necessary.
•    Please check your internal power supply system concerning all the scope of plug ins.



Case 5: Media Converter (MC)



If the status of MC’s lights is similar to case 4, then following points can be your problem

  • MC can be hanged
  • Adapter might not be working properly

Recommendation:

  • Please restart the MC and check whether the problem is solved or not.
  • If the problem remains same please let our customer support know, and if you find something else than before then try to find other cases mentioned here to identify your problem.


Nota Bene:
**If any of the lights is blinking infrequently, then it might be the problem of low voltage of electricity. 
** If it is a frequent blinking means the data is passing with its own characteristics.

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